Clientbook × Dunkin’s Diamonds
Onsite briefing

Dunkin’s Diamonds · Ohio Training

Two days of Clientbook training at the Dunkin’s group meeting in Newark, Ohio. Attending: Brad Campbell & Josh Wolfe.

Sept 27 to 29, 2026 Fly into Columbus Training both days Dunkin’s Diamonds
Newark, Ohio · DoubleTree by Hilton

Schedule

Land Sunday 11:05 PM · training Monday and Tuesday · home Tuesday 3:10 PM out of Columbus.
Ohio times are Eastern. Kim confirmed on Sep 23 that training starts at 9:00 AM both days.

Sunday · September 27
Fly in, late arrival
5:35 PMMOUNTAIN
Delta 2230 departs Salt Lake City
Nonstop to Columbus, lands 11:05 PM Eastern. Brad 16A (upgraded to Comfort Classic on Sep 24), Josh 30A.
11:05 PMEASTERN
Land at Columbus · John Glenn Columbus International
Both bags free on this ticket, first and second.
11:30 PM
Pick up the Hertz car · 4106 International Gateway
Free purple shuttle from baggage claim. Booked on Brad’s Gold number, so the reservation says skip the counter and go straight to the car. Kia K4, prepaid, nothing due at pickup beyond the deposit.
11:55 PM
Get to Newark
About 35 miles east, roughly 40 minutes on I-270 and OH-16. Hotel by about 12:40 AM.
12:40 AM
Check in · DoubleTree by Hilton, Newark
50 N 2nd St, Newark, OH 43055. Front desk (740) 322-6455. Both rooms are under Dunkin’s, one in Brad’s name and one in Josh’s.
Monday · September 28
Day one of training
9:00 AM
Clientbook training opens the Dunkin’s group meeting
Confirmed by Kim on Sep 23. She budgeted 2 to 3 hours of training per day, so plan on 9:00 to about noon. In Florida the meeting opened at 9:00 AM with breakfast in the room.
Rest of day
Dunkin’s group meeting continues
Managers from the stores are at one meeting or the other, so this is the room to work on associate tracking.
Tuesday · September 29
Day two, then straight to the airport
9:00 AMTO ABOUT NOON
Clientbook training, day two
Second session with the group. Brad told Kim they need to leave around 1:00 PM.
12:45 PM
Leave Newark for Columbus airport
About 35 miles, roughly 40 minutes. Rental return by about 1:30 PM.
1:30 PM
Return the Hertz car
Booked for 2:00 PM, but the return is off airport, so allow time for the shuttle back to the terminal. Aim to be at the counter by 1:30 and at the gate by 2:30.
3:10 PM
Delta 1750 departs Columbus
Into Atlanta 4:48 PM. Brad 25D, Josh 26C.
5:59 PM
Delta 653, Atlanta to Salt Lake City
Arrives 7:59 PM Mountain. Brad 34D, Josh 31F.

Reservations & Key Links

What is booked, what is not, and what Kim asked us to cover.

Air · Delta

Both booked ✓

OutDL 2230 · 5:35 PM MTSalt Lake City to Columbus, nonstop, lands 11:05 PM Eastern · Sun Sep 27
HomeDL 1750 · 3:10 PM ETColumbus to Atlanta 4:48 PM, then DL 653 at 5:59 PM into Salt Lake City 7:59 PM MT · Tue Sep 29
Brad’s seats16A outComfort Classic upgrade, Sep 24. 25D and 34D on the way home.
Josh’s seats30A out26C and 31F on the way home
ConfirmationsGWR5LL · BradGZKH7P · Josh
Booked Sep 4 · $1,331.60 each · first and second checked bag free for both.
Lodging · DoubleTree by Hilton

Newark, Ohio

Brad’s room80005837Listed as “Brad Dunkins Diamonds” · 2 queen beds
Josh’s room87608077Name changed from Riley to Josh, confirmed by Kim Sep 23 · 2 queen beds
NightsSun Sep 27 to Tue Sep 29Two nights, one room each · check in 3 PM, out 12 PM
BillingRoom and tax to Dunkin’sRouted to the group master. Own card for incidentals.
Address50 N 2nd St, Newark, OH 43055Directions
Hotel front desk(740) 322-6455
Point personKim Orick, Dunkin’sCell (419) 303-4590 · Lima store (419) 331-3500
Dunkin’s booked both rooms. Kim confirmed the name change on Sep 23: “Yes the room is changed and 9:00am both days.”
Ground

Getting there and around

AirportColumbus (CMH)Landing 11:05 PM Sunday
To the hotelAbout 35 miles eastRoughly 40 minutes via I-270 and OH-16
Hotel shuttleNoneHilton lists no airport shuttle at this property
Rental carBookedHertz, see the card below
Hotel parkingFree self parkingOn site at the DoubleTree
Columbus to Newark is the only real driving on this trip, twice, late Sunday and early Tuesday afternoon.
Car · Hertz

Medium sedan · Kia K4

ConfirmationL721ECD0566Booked under Brad, Gold member #64322697
Pick upColumbus airport (CMH)Sun Sep 27 · 11:30 PM · 4106 International Gateway
ReturnColumbus airport (CMH)Tue Sep 29 · 2:00 PM
Cost$177.33 prepaidUnlimited miles · $0 due at pickup beyond the deposit
At the airportSkip the counterGold booking, straight to the car. Free purple shuttle from baggage claim; counter itself closes 11:59 PM.
Cancelling inside 24 hours of pickup costs $162.42 · open the reservation
Training · what Kim asked for

What to prepare

Clientbook 101The basics, start to finish
What’s newEverything that has shipped since they came on
Their open issuesThe problems raised in the meeting a few weeks ago
Manager timeHow to track associates’ work, adoption and follow-through
Their client sheetReview the sheet they are building and how to fold it into Clientbook
From Kim Orick, Sep 3. Josh takes the technical training, Brad the team management and relationship side. Brad’s Sep 23 email asks Kim for the agenda, who attends each day, devices in the room, the team’s current use of Clientbook, the client sheet, whether sessions are recorded, and leadership cell numbers.
Still open · as of Sep 25

Waiting on Dunkin’s

AgendaNot sentRunning order for each day and where breaks fall
Who is in the roomUnknownAssociates or managers each day, and a headcount
DevicesUnknownWhether the team will have phones and iPads to follow along
Client sheetNot sentThe one Dunkin’s used with the Florida team
Day-of contactsUnknownWhich leaders attend and their cell numbers
Kim answered the room and the start times on Sep 23. The rest of Brad’s Sep 23 questions, and his three back-end items from Sep 9 and 10, are unanswered. He called Sep 24 and left his name and number with Jessica at the Lima store; Kim was travelling and due back in Lima Friday.
Kim Orick · Dunkin’s Diamonds
Corporate Coordinator, point person for both trainings, and GM of the Lima store. Cell (419) 303-4590. The Lima store, (419) 331-3500, usually knows where she is; corporate (740) 788-8610 has no direct extension to her.
Email Kim
Delta My Trips
Seats, check-in and schedule changes for both tickets.
Open
Prepared by Mickelle Evans · September 25, 2026
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